Results of customer survey

Survey results

Quality, reliability and personal service convince once again!

For 40 years, SM Motorenteile has stood for quality, reliability and excellent value for money. Once again, you have rated us particularly highly in these areas. Thank you very much for your participation!
90% of our customers would recommend us to others. This fills us with pride and motivates us to continue working with full commitment for your satisfaction.

Price

42.5%

Quality

52.5%

Service

Service 2.5%

German brand

Service 2.5%

Assortment

Why do you primarily buy engine parts from SM?

How do you rate the quality of our products compared to the competition?

Very good

80%

good

17.5%

bad

2.5%

very bad

How would you rate our price-performance ratio?

Very good

65%

good

35%

bad

very bad

How satisfied are you with our ability to deliver?

Very good

70%

good

27.5%

bad

2.5%

very bad

How likely would you be to recommend our company to others?

Very likely

90%

probably

10%

Rather unlikely

very unlikely

I am writing to express my sincere gratitude for your prompt assistance. Your commitment to supporting us is not only admirable but also inspiring! I am very grateful for your support and want you to know how much your efforts are appreciated. Thank you again for your quick and effective help.

Congratulations on SM's 40th anniversary! It has been a pleasure to work with SM for so many years and we greatly appreciate your continued support. We wish you all the best and continued success. Thank you and we look forward to seeing you in Frankfurt this year!

I cannot emphasize enough how positive my experience has been working with SM Germany. From the very beginning, their commitment to customer service was evident and set a standard that I have rarely experienced elsewhere. Every interaction with their team was characterized by professionalism, attentiveness and a genuine desire to understand and meet our needs.

After several years of cooperation with SM, I am firmly convinced that the main reason for our success in the spare parts market in our country is the quality of their products. This is guaranteed by their strict engineering supervision. I also greatly appreciate the constant availability and quick responsiveness of SM's employees.